What Payment Options Do You Accept?
We accept all major credit card cards; American Express, Visa, MasterCard and Discover. We also honor checks and wire transfers.
Do You Charge Sales Tax?
Not in 49 states!! This is a great benefit to you and on average will save you up to 10% on your purchases. We charge sales tax for orders shipped to state of MO.
What Is Your Cancellation Policy?
Contact us immediately. Though our systems are built for speed and fast delivery, we can attempt to cancel your order if we are contacted within 2 hours after your transaction was processed. No guarantees.
Where Is My Order?
What is the cost of Shipping?
We pay for shipping on most orders over $75. Orders that do not meet the $75 threshold are subject to additional shipping fees. Some furniture/lighting/rugs/fountains are offered with very reasonable shipping charges.
Do You Ship Internationally?
Yes! Large multi quantity orders will require a sample for approval. Once sample is approved, items will be shipped with your chosen shipping company or we will provide a shipping quote in advance. All items are final sale. No returns/exchanges/credits will be allowed. Some products will be excluded due to current/electrical compatibility or due to rules and regulations of receiving countries. Contact us for details.
What is the shipping charge for Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?
For these destinations, additional shipping charges may apply. Contact us in advance and prior to placing your orders. We will get a shipping quote and finalize your transactions.
Can my order be shipped to my PO Box?
Sorry, we are not able to ship to PO Box addresses.
Do you ship in phases or to multiple addresses?
Yes, of course! We are specialized in handling these type of transactions for our pro clients. Contact us! We are here to help.
What is your return policy?
We accept returns on majority of our products within 30 days of receipt unless otherwise noted on the product page unless otherwise noted in our contract for custom-made items or large multi quantity transaction. All items have to be in their original condition, not used, installed, original wiring and packing (new condition).
Closeout items are Final Sale and cannot be returned or exchanged for different items. Damaged closeout items will be replaced with the same item or repaired at our discretion as needed.
When can I report damages or missing parts?
It is imperative that you inspect your order upon delivery (despite any future install date or usage time) to report any damages or missing parts. Orders delivered via freight companies must be inspected upon delivery of the item and all damages must be reported immediately.
Business to Business and Trade discounts
Do you give discounts to Business To Business and Trade clients?
We specialize in offering trade and partnership services to builders, designers, contractors, electricians, building/property managers, HOAs, architects, state and government agencies and all other B to B clients. We also provide discounts on multi-quantity or large transactions. Contact us or sign up for free for all details. We are here to assist you with your projects!!